The old-fashioned way of ticket handling is a lot like your local deli-counter on a Saturday afternoon, not efficient and really frustrating. STEADfast is on a mission to revolutionize how IT support happens. IT Support as you have known it is dead; we have a better way based on our learnings from triage teams in emergency rooms. We employ two separate, distinct teams to address employee needs accordingly. Our internal team resolves employee needs immediately. STEADfast‘s external team focuses on longer-term projects; installation of servers, assessments, and installation. This methodology saves you time and money.